Welcome to Twisted Spiders Online Store

Our goal is to have each of our Twisted Spiders adopted into a happy home once the sale is completed. We do not offer refunds or exchanges on Twisted Spiders sold in the online store. All sales are final. Twisted Spiders is a family owned business offering high quality work and distinction. We ask that our customers be informed buyers and read product listings, business terms and conditions, and policies prior to making any purchases.  All online Twisted Spiders inventory is made to order. We require 2-14 business days to process, make, and ship out your online order. Depending on the size of your order we may require more time to process, make, and ship your order. Please contact Twisted Spiders if you have questions regarding the following store policies.

1. Customers are responsible for reading our website Terms and Conditions and the item descriptions for each Twisted Spiders listings prior to completing purchase. 

2. Each Twisted Spider has its own size dimensions (i.e. small, medium, large, extra large) as is established by the owners of the business. We ask that customers read each listing carefully and make an informed decision about purchasing a size prior to completing purchase. All sales are final, no refunds.

3. Customers are encouraged to contact our company if more clarity is needed on items listed in the online store prior to completing purchase. 

Quantities Available: If you would like to purchase larger quantities of items that are listed please contact us at customerservice@twistedspiders.com

Photos: Our photos represent the style spider using the particular beads shown in the photo. Due to the uniqueness of individual beads, the finished spider you receive may vary slightly compared to the photo. Spiders indicated in the listing as "One of a Kind" will have photos of the exact spider that you will receive. Customers are responsible for reading the item descriptions and contacting Twisted Spiders with questions prior to completing purchase. All sales are final. No refunds or exchanges.  

 All online Twisted Spiders inventory is made to order. We require 2-14 business days to process, make, and ship out your online order. Depending on the size of your order we may require more time to process and ship your order. 

If customer’s USPS mail package claims to be delivered by USPS but it did not physically arrive to customer’s address, the customer is responsible for contacting USPS and initiating a claim and communicating with their local post office on finding their missing mail. Twisted Spiders is NOT responsible for USPS’s mishandling of packages shipped to customer. Twisted Spiders is not responsible for missing mail that a customer’s local mail authorities mishandled. Twisted Spiders will not give refunds or exchanges, no exceptions.https://www.usps.com/help/claims.htm.  We understand that mistakes happen and USPS provides the insurance and customers have the right to file claims for missing packages.

We combine shipping/handling fees and ship in the United States via USPS Priority Mail $9.65 rate unless otherwise advertised. Orders placed online will be processed and shipped within 2-14 business days, Monday - Friday, excluding holidays. 

International shipping rates are estimated at $25.00 to ship to Canada and must be correctly selected at checkout. 

All our products are handmade and use high-quality components. Depending on the size of your order you will be notified if we require more time to process. Twisted Spiders come safely packaged in their own individual container with packing paper to ensure that you receive an undamaged item. If your item arrives damaged customers are responsible for initiating a claim with USPS.com: https://www.usps.com/help/claims.htm. Each USPS Priority Mail package is insured up to $50.00. Customers are responsible for contacting Twisted Spiders prior to shipping to purchase additional insurance at the following email: customerservice@twistedspiders.com 

We have rarely had customer issues but have learned what our best practices are in running our small family owned spider business. 

Payment: We currently accept and process payments via PayPal and Square at customer checkout. Payment is due at time of purchase or items will remain available for purchase. If you do not have to have a PayPal or Square account and may checkout as a guest and use a credit or debit card. **Customers are responsible for reading the item descriptions for each Twisted Spiders listing prior to completing purchase. All sales are final. No refunds or exchanges or exceptions. Please contact Twisted Spiders if you would like more clarity about an item and it's description prior to purchasing: customerservice@twistedspiders.com

Shipping/Handling Rates: We combine shipping/handling fees and ship via in the United States USPS Priority Mail $9.65 unless otherwise advertised. Depending on size of order International Shipping is estimated at $35.00 and $25.00 to Canada. 

Orders placed online will be processed and shipped within 2-14 business days, Monday - Friday, excluding holidays. 

All our products are handmade and use high-quality components. We process and ship orders within 14 business days of receiving order, excluding Saturdays, Sundays, federal, and religious holidays.  Depending on the size of your order you will be notified if we require more time to process. Twisted Spiders come safely packaged in their own individual container with packing paper to ensure that you receive an undamaged item. If your item arrives damaged or is lost by USPS, customers are responsible for initiating a claim with USPS.com: https://www.usps.com/help/claims.htm. Each USPS Priority Mail package is insured up to $50.00. Customers are responsible for contacting Twisted Spiders prior to shipping to purchase additional insurance at the following email: customerservice@twistedspiders.comCustomers are responsible for tracking their packages once Twisted Spiders has shipped to them and contacting USPS if there are delays in delivering and/or misdelivered or missing packages. If you reside at a location with a community mail drop off point, i.e. apartment complex, trailer park, RV resort, etc., we strongly encourage customers to contact Twisted Spiders after placing order to purchase signature and delivery confirmation services. In the event your package goes missing or is mis-delivered Twisted Spiders is not liable for USPS's mistake. 

We encourage customers to contact their local Post Office and speak with the postmaster in the event your shipment goes missing and file a claim. International Shipping: We currently offer $35.00 International non-trackable mail and $25.00 to Canada. Depending on the size of the order shipping rates can vary for larger orders.  Note: Buyers are responsible for paying any applicable customs fees, taxes, or duties in their respective countries. Please also be aware of your country's individual laws regarding imports.  We may not be held responsible for any item held by customs or lost by mail service. Contact Twisted Spiders to place an order at customerservice@twistedspiders.com.

Lost USPS Shipments:

If a customer’s USPS mail package claims to be delivered by USPS in their tracking system but did not physically arrive to customer’s address, customer is responsible for contacting USPS as soon as they are aware its missing and initiating a claim and communicating with their local post office regarding their missing/misdelivered mail. Twisted Spiders is NOT responsible for USPS’s mishandling of packages sent to customer or liable for refunds or replacements. We strongly encourage customers to contact local postmaster for assistance and location of missing or damaged package. https://www.usps.com/help/claims.htm.  

If you have questions please contact us at customerservice@twistedspiders.com.