Terms & Conditions

Payment:
We currently accept and process payments via PayPal and Square at customer checkout.  Payment is due at time of purchase or items will remain available for purchase. You do not have to have a PayPal or Square account and may checkout as a guest and use a credit or debit card. Customers are responsible for reading the item descriptions for each Twisted Spiders listing prior to completing purchase.

Shipping/Handling Rates:
We combine shipping/handling fees and ship via USPS Priority Mail $8.50 unless otherwise advertised. All our products are handmade and use high-quality components. We process and ship orders within five business days of receiving, excluding Saturdays and Sundays. Depending on the size of your order you will be notified if we require more time to process. Twisted Spiders come safely packaged in their own individual container to ensure that you receive a quality undamaged item. If your item arrived damaged please contact customerservice@twistedspiders.com with photos to initiate a claim.

International Shipping:
We currently offer $25 International Shipping plus $3.00 for each additional item ordered.  Depending on the size of the order shipping rates can vary for larger orders.  Note: Buyers are responsible for paying any applicable customs fees, taxes, or duties in their respective countries. Please also be aware of your country's individual laws regarding imports.  We may not be held responsible for any item held by customs. Contact Twisted Spiders to place an order at customerservice@twistedspiders.com. We also have an Etsy shop that makes it easier for our international customers to shop and purchase from: https://www.etsy.com/shop/TwistedSpiders

Quantities Available:
If you would like to purchase larger quantities of items that are listed please contact us at customerservice@twistedspiders.com

Photos:
Our photos represent the style spider using the particular beads shown in the photo. Due to the uniqueness of individual beads, the finished spider you receive may vary slightly compared to the photo. Spiders indicated in the listing as "One of a Kind" will have photos of the exact spider that you will receive.

Twisted Spider Finishing Options:
The following finishing options are available for our spiders in the Finish As drop-down menu:
Ornaments (No charge)
Necklaces (No charge)
Hairclips ($7.00 additional charge)
Pins ($7.00 additional charge)
Earrings: ($25.00 additional charge)
*Please Note: The earrings upgrade is available on select "small-sized" Twisted Spiders. 
Instructions: Click the "Finish As" drop-down menu, Select "Earrings", Select Qty 1., and Click "Add to Cart".  
This will automatically add the charge to your balance and which will indicate that you will receive two identical small Twisted Spiders finished as earrings. 

Refunds and Exchanges:
Our goal is to have each of our Twisted Spiders adopted into a happy home once the sale is completed. We do not offer refunds or exchanges on Twisted Spiders sold in the online store. All sales are final. Twisted Spiders is a family owned business offering high quality work and distinction. We ask that our customers read our listings, terms, and policies prior to making any purchases.  
1. Customers are responsible for reading the item descriptions for each Twisted Spiders listings prior to completing purchase. 
2. Each Twisted Spider has its own size dimensions (i.e. small, medium, large, extra large, earrings) as is established by the owners of the business. We ask that customers make an informed decision about our sizes prior to completing purchase.
3. Customers are encouraged to contact customerservice@twistedspiders.com if more clarity is needed on items listed in the online store prior to completing purchase.

In rare circumstances we may be able to offer an exchange. Please contact customerservice@twistedspiders.com to inquire. 

Updated 10/14/20