Terms & Conditions
Payment:
We currently accept and process payments via PayPal and Square at customer checkout. Payment is due at time of purchase or items will remain available for purchase. If you do not have to have a PayPal or Square account and may checkout as a guest and use a credit or debit card. **Customers are responsible for reading the item descriptions for each Twisted Spiders listing prior to completing purchase. All sales are final. No refunds or exchanges or exceptions. Please contact Twisted Spiders if you would like more clarity about an item and it's description prior to purchasing: customerservice@twistedspiders.com
Shipping/Handling Rates:
We combine shipping/handling fees and ship via in the United States USPS Priority Mail $8.50 unless otherwise advertised. International Shipping is $35.00 and $25.00 to Canada. Orders placed online will be processed and shipped within 1-14 business days, Monday - Friday, excluding holidays. All our products are handmade and use high-quality components. We process and ship orders within 14 business days of receiving order, excluding Saturdays, Sundays, federal, and religious holidays. Depending on the size of your order you will be notified if we require more time to process. Twisted Spiders come safely packaged in their own individual container with packing paper to ensure that you receive an undamaged item. If your item arrives damaged or is lost by USPS, customers are responsible for initiating a claim with USPS.com: https://www.usps.com/help/claims.htm. Each USPS Priority Mail package is insured up to $50.00. Customers are responsible for contacting Twisted Spiders prior to shipping to purchase additional insurance at the following email: customerservice@twistedspiders.com
Customers are responsible for tracking their packages once Twisted Spiders has shipped to them and contacting USPS if there are delays in delivering and/or mis-delivered or missing packages. If you reside at a location with a community mail drop off point, i.e. apartment complex, trailer park, RV resort, etc., we strongly encourage customers to contact Twisted Spiders after placing order to purchase signature and delivery confirmation services. In the event your package goes missing or is mis-delivered Twisted Spiders is not liable for USPS's mistake. We encourage customers to contact their local Post Office and speak with the postmaster in the event your shipment goes missing and file a claim.
International Shipping:
We currently offer $35.00 International non-trackable mail and $25.00 to Canada. Depending on the size of the order shipping rates can vary for larger orders. Note: Buyers are responsible for paying any applicable customs fees, taxes, or duties in their respective countries. Please also be aware of your country's individual laws regarding imports. We may not be held responsible for any item held by customs or lost by mail service. Contact Twisted Spiders to place an order at customerservice@twistedspiders.com. We also have an Etsy shop that makes it easier for our international customers to shop and purchase from: https://www.etsy.com/shop/TwistedSpiders
Lost USPS Shipments:
If a customer’s USPS mail package claims to be delivered by USPS in their tracking system but did not physically arrive to customer’s address, customer is responsible for contacting USPS as soon as they are aware its missing and initiating a claim and communicating with their local post office regarding their missing/mis-delivered mail. Twisted Spiders is NOT responsible for USPS’s mishandling of packages sent to customer or liable for refunds or replacements. We strongly encourage customers to contact local postmaster for assistance and location of missing or damaged package.
Quantities Available:
If you would like to purchase larger quantities of items that are listed please contact us at customerservice@twistedspiders.com
Photos:
Our photos represent the style spider using the particular beads shown in the photo. Due to the uniqueness of individual beads, the finished spider you receive may vary slightly compared to the photo. Spiders indicated in the listing as "One of a Kind" will have photos of the exact spider that you will receive. Customers are responsible for reading the item descriptions and contacting Twisted Spiders with questions prior to completing purchase. All sales are final. No refunds or exchanges.
Twisted Spider Finishing Options:
The following finishing options are available for our spiders in the Finish As drop-down menu:
Ornament hook for displaying
Pendants with necklace cord
Hair Clip
Brooch Pin
Refunds and Exchanges:
Our goal is to have each of our Twisted Spiders adopted into a happy home once the sale is completed. We do not offer refunds or exchanges on Twisted Spiders sold in the online store. All sales are final. Twisted Spiders is a family owned business offering high quality work and distinction. We ask that our customers be informed buyers and read product listings, business terms and conditions, and business policies prior to making any purchases. Please contact Twisted Spiders if you have questions regarding the following store policies.
1. Customers are responsible for reading our website Terms and Conditions and the item descriptions for each Twisted Spiders listings prior to completing purchase.
2. Each Twisted Spider has its own size dimensions (i.e. small, medium, large, extra large) as is established by the owners of the business. We ask that customers make an informed decision about our sizes prior to completing purchase.
3. Customers are encouraged to contact customerservice@twistedspiders.com if more clarity is needed on items listed in the online store prior to completing purchase.
🛍 With the busy holiday shopping season upon us and the volume of spiders we are hand-making and selling here are our Terms and Conditions on PayPal invoices. Please take a moment to read.
***Please confirm your shipping address at PayPal checkout. We are not responsible for packages shipped to the wrong address provided in PayPal by customer or lost by USPS Mail. No exceptions. We will not give refunds or replacements if your order was shipped to the wrong address due to an error made by customer or by PayPal. Customers are responsible for following their tracking number to ensure package is delivered on time and to correct address.
Shipping/Handling Policy: Each USPS Priority Mail package is insured up to $50.00. Customers are responsible for purchasing additional insurance prior to paying PayPal invoice. For more information: https://www.usps.com/ship/insurance-extra-services.htm
Please note: We pack each spider individually in USPS boxes filled with packing paper. If your order is damaged in shipping you will need to file a claim with United States Postal Service: https://www.usps.com/help/claims.htm. We will not refund or exchange spiders damaged by the USPS during shipping."
Updated on 1/19/2022
