All our online inventory Twisted Spiders are made to order. We require 1-14 business days to process, make, and ship out your online order. Depending on the size of your order we may require more time to process and ship your order.
Terms/Conditions: We combine shipping/handling fees and ship in the United States via USPS Priority Mail $8.50 unless otherwise advertised. Orders placed online will be processed and shipped within 1-14 business days, Monday - Friday, excluding holidays. International shipping rates are $35.00 and $25.00 to Canada and must be correctly selected at checkout.
All our products are handmade and use high-quality components. Depending on the size of your order you will be notified if we require more time to process. Twisted Spiders come safely packaged in their own individual container with packing paper to ensure that you receive an undamaged item. If your item arrives damaged customers are responsible for initiating a claim with USPS.com: https://www.usps.com/help/claims.htm. Each USPS Priority Mail package is insured up to $50.00. Customers are responsible for contacting Twisted Spiders prior to shipping to purchase additional insurance at the following email: customerservice@twistedspiders.com
If customer’s USPS mail package claims to be delivered by USPS but it did not physically arrive to customer’s address, the customer is responsible for contacting USPS and initiating a claim and communicating with their local post office on finding their missing mail. Twisted Spiders is NOT responsible for USPS’s mishandling of packages shipped to customer. Twisted Spiders is not responsible for missing mail customer’s local mail authorities mishandled. Twisted Spiders will not give refunds or exchanges, no exceptions.
Updated on 09/22/2022
